24/7 ECO

24/7 Emergency
Call-Out

We provide a guaranteed Emergency Call-Out service 24 hours a day, 365 days a year which is co-ordinated by our own directly employed staff.

Our record of providing this service is exemplary, with a success rate of 100% acceptance and attendance and the majority of jobs being attended to within two hours of receiving the initial call.

Our experienced, directly employed technical co-ordinators manage all calls received and can (when necessary) advise occupiers on how to isolate supplies to minimise damage to their property.

In addition, our co-ordinators have direct access to several trade operatives on guaranteed stand-by, who are ready to respond to any calls that we receive.

Our service is provided across all of our operational area spanning the entire East Anglia region and a 50-mile radius of all of our offices.

Below we provide an idea of the types of emergencies that we cover. For more detailed information, please contact us.

Service Services Available
Electrical Domestic and commercial, including three-phase supplies and high-voltage repairs
Mechanical Domestic and commercial, including oil, gas, Calor, air source, ground source and biomass boilers
Plumbing Domestic and commercial, including above- and below-ground supplies and general sanitary ware
Drainage Domestic and commercial
Glazing Domestic and commercial, including replacement low-level and high-level replacements or board-ups
Lock Changes Domestic and commercial, including on-site replacements and technical advice
Impact Damage Domestic and commercial, including on-site remedial works and technical advice from pre-approved structural engineers
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