Overview
The Waitrose Leighton Buzzard project involved a comprehensive refurbishment of the store, with a focus on modernising key areas and enhancing customer experience. The project was completed in a live trading environment during the lead-up to peak trade, presenting unique challenges. Despite these complexities, the project was delivered on time and exceeded expectations, with positive feedback from both the client and customers.
Scope of Work
Full Refrigeration Replacement: Upgraded systems, including back-of-house cold stores, using a water-chilled refrigeration system to reduce environmental impact.
New Counters: Installation of meat, fish, and sushi counters to enhance in-store offerings.
Construction of a Click-and-Collect Room: Improved convenience for e-commerce operations.
Ceiling Replacement: Full renewal to improve aesthetics and functionality.
Partial Roof Replacement: Including installation of a new steel platform for roof access.
Decorations: Internal and external decoration to refresh the store’s appearance.
Car Park Resurfacing: Enhanced customer parking experience with resurfaced areas and new white lining.
Challenges
Live Trading Environment: The store operated throughout the refurbishment, requiring careful planning to minimise disruption.
Limited Storage Space: Space constraints necessitated efficient material and equipment management.
Asbestos Removal: Specialist handling and removal of asbestos were undertaken safely.
Crane Lifts in Adverse Weather: Lifting operations were meticulously planned and coordinated to account for unpredictable weather conditions.
Shared Service Yard: Crane and plant lifts required collaboration with local businesses to ensure minimal disruption.
Sustainability Initiatives
Transition to a water-chilled refrigeration system, reducing reliance on gas-based systems.
Donations of excess materials: Cable drums and wooden pallets were provided to a local nursery, supporting community reuse and sustainability.
Summary
The refurbishment of Waitrose Leighton Buzzard was a resounding success, completed within just nine weeks despite significant challenges. Excellent communication and collaboration between contractors, the branch, and local businesses ensured a seamless delivery during a critical trading period.
Customer Feedback: Positive responses at launch highlighted satisfaction with the refreshed store layout and new features.
Sales Impact: An immediate increase in like-for-like sales was reported, with no disruption to e-commerce operations.
Client Satisfaction: The branch expressed gratitude for the outcome, particularly for achieving such high standards within a short timeframe.
This project exemplified effective teamwork, strategic planning, and commitment to quality, delivering a store that not only meets but exceeds expectations during peak trading conditions.
