Insurance

A personal service

We offer a personal service to both our insurance clients and their customers, with all calls and claims management being handled from a centralised call centre. Clients can rest assured that we will deal with all claims in an efficient manner, using the latest technology to manage service level agreement compliance and provide real-time updates on progress.

A specialist team

Our specialist insurance claims management and repair team have been specifically recruited to combine a wealth of knowledge from both the insurance and construction industries. Together, our team deliver a seamless service that ensures claims are surveyed and scoped accurately, and that validation evidence is provided at all stages.

Customer satisfaction

Achieving high levels of customer satisfaction is one of our main priorities, and our teams work tirelessly to ensure some of the best customer satisfaction levels in the industry. In addition, all of our work is guaranteed and backed up by our 24/7 emergency call-out service, so customers can rest assured that they are in safe hands.

Delivering the work

From the commencement of a project we will appoint a dedicated claims manager to oversee the works. We pride ourselves in completing all works to an excellent standard while ensuring that the client receives best value for money and is only repairing insured losses.